Payment and Scheduling Policy

 

1.  To initiate services, clients must either pay the full amount or split the payment into two installments of 50%. The first installment is due before work commences, and the second installment is due after the project is completed.

2.  Upon receipt of payment, a confirmation email will be sent to the client.

 

Intake and Information Gathering Policy

 

1.  Please allow 24-48 hours to receive an email with an inquiry/intake form after payment confirmation.

2.  Clients must provide all necessary information within one week of sending payment. Failure to do so may cause delays on both ends.

 

Design and Revision Policy

 

1.  Clients will receive their design based on the turnaround time stated in the secondary confirmation email.

2.  If revisions are requested, please allow an additional 5-7 days to complete them.

3.  Clients are allowed unlimited revisions until they are satisfied with their project.

 

Project Completion and Revision Policy

 

1.  Once a client confirms their project is completed, they have up to one week to request changes to the design after the remaining revisions and balance are settled.

2.  After this period, changes to the design may incur additional fees.

 

Payment and Design Release Policy

 

1.  All projects must be paid in full to receive the design without watermarks.

 

By working together and adhering to these policies, we aim to provide a seamless and efficient design experience for our clients.